Empowering Türkiye’s leading bank with ICT outsourcing

Client Background

Our client is the largest private bank in Turkey with a widespread domestic branch network, extensive international presence, and comprehensive banking services. As a key player in the Turkish financial sector, the bank required a reliable partner to handle ICT recruitment, onboarding, and workforce management to support its long-term digital transformation and operational agility.

Implementation

Euro IT Sourcing provided end-to-end outsourced ICT services including:

• Full-cycle recruitment, onboarding, and continuous workforce management
• Compliance and payroll administration
• On-site and remote support for software development, infrastructure, cybersecurity, and business analysis roles
• Custom performance reporting and SLA-based service structure
• Integration with İş Bankası’s internal systems and HR processes
• Dedicated account managers and agile escalation channels. Teams were deployed in coordination with our client's in-house leadership to align with business priorities and digital roadmap requirements.

Value Delivered

• Scaled ICT teams rapidly without burdening internal HR
• Enabled continuity across development, support, and transformation projects
• Reduced hiring lead time by 60%
• Achieved high workforce satisfaction and long-term talent retention
• Supported delivery of mission-critical initiatives across banking channels

Expertise Delivered

• ICT recruitment & outsourcing ✔
• Enterprise banking digital support ✔
• 120+ professionals deployed ✔
• Full regulatory compliance ✔
• Long-term delivery stability ✔
• Hybrid team enablement ✔